Refund Policy
Last update 2025-02-16
Overview
Welcome to Tsplendor! We strive to provide you with the best products and services. If you are not satisfied with your purchase, we are here to assist you with our More Smart Return & Refund Policy.
30-Day Quality Guarantee
We offer a 30-day quality guarantee on all our products. If the products are not fit your car well due to wrong data, or quality issue you may return it to us for a refund or exchange within 30 days from the date of purchase.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To initiate a return, please follow these steps:
1.Contact our customer support team at support@tsplendor.comĀ or call us at +86 185 8908 2398 to request a return authorization.
2.Clearly state your order number, the item(s) you wish to return, and the reason for the return.
3.Our customer support team will provideĀ a return label by email , you can download it andĀ printĀ it then paste on your seat cover package outside.
4.Go to the UPS postal office and return it back for free .
Refund Process
Once we receive your returned item(s), our team will inspect it and process your refund or exchange. Please allow 5-7 business days for the refund to be credited to your original payment method.
Exceptions
1.Customized or personalizedĀ seat coversĀ are not eligible for return unless there is a defect or error on our part.
2.Clearance items are final sale and cannot be returned.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund.
Contact Information
If you have any questions or concerns about our More Smart Return & Refund Policy, please contact us:
Email: support@tsplendor.com
Phone: +86 185 6584 5190
Return Address( Please Contact Us Before Return It )
Mr. Rick
Address:
Room 465A, Beike Building, No. 59, Gaoxin South 9th Road
Gaoxin District Community, Yuehai Street
Nanshan District, Shenzhen
Guangdong
China 518057
Phone: +86 185 6584 5190
We appreciate your business and are committed to ensuring your satisfaction with our products and services.