Cancellation Policy

1. Introduction

At Tsplendor, we strive to provide our customers with a seamless shopping experience. We understand that sometimes circumstances change, and you may need to cancel an order. To ensure transparency and fairness, we have outlined our cancellation policy below.

This policy explains:

• The conditions under which you can cancel an order
• The process for requesting a cancellation
• How refunds are handled
• Any exceptions that may apply
  

By placing an order on our website, you agree to the terms outlined in this policy.

2. Cancelling an Order

2.1 Cancellation Before Dispatch

To cancel your order, please contact our customer service team as soon as possible at Email: support@tsplendor.com or call us at Phone: +86 185 6584 5190. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is no longer possible.

If your order has not yet been processed or shipped, we will cancel it immediately and issue a refund to your original payment method.

To request a cancellation, please contact us via:

Email: support@tsplendor.com

Phone: +86 185 6584 5190

Live Chat: Available on our website during business hours.

2.2 Cancellation After Dispatch

• Once your order has been dispatched, it cannot be cancelled. However, you may return the item under our Returns & Refunds Policy after receiving it.
• If you refuse delivery or do not collect your package, it will be considered a return, and any return shipping fees may be deducted from your refund.

3. Refund Processing for Cancellations

• If your cancellation request is approved, the refund process will be as follows:
• Refunds are issued to the original payment method used during the purchase.
• Processing times vary by payment provider, but refunds typically take 7 business days (Monday to Friday) to reflect in your account.
• If you paid using PayPal, credit/debit card, or any other payment gateway, the refund will be processed according to the provider’s policies.
  

4. Refund Deductions (if applicable)

In certain cases, deductions may apply to your refund:

• If a dispatched order is returned due to refusal of delivery, a return shipping fee may be deducted.
• If the returned item is damaged or missing components, a restocking fee may apply.
• If your cancellation involves a personalized or custom-made product, a partial refund may be offered at our discretion.

5. Special Conditions & Exemptions

Certain products and services cannot be cancelled or refunded due to their nature, including:

• Customized or personalized items (e.g., engraved products, made-to-order items).
• Perishable goods (e.g., food, beverages, supplements, health & wellness products).
• Clearance or final sale items (marked as non-refundable).
• Gift cards and vouchers.

If you are unsure whether your item qualifies for cancellation, please contact our support team at Email: support@tsplendor.com or call us at Phone: +86 185 6584 5190 before making a purchase.

6. How to Request a Cancellation

To request a cancellation, please provide the following details when contacting us:

• Full Name:
• Order Number:
• Date of Purchase:
• Reason for Cancellation:

You can reach us via:

Email: support@tsplendor.com

Phone: +86 185 6584 5190

Business Address: Room 465A, Beike Building, No. 59, Gaoxin South 9th Road Gaoxin District Community, Yuehai Street,Nanshan District Shenzhen Guangdong 518057, China

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday), (GMT+08:00) China Standard Time (Shanghai)

We will review your request and respond within 48 business hours.

7. Contact Us

If you have any questions regarding our Cancellation Policy, please feel free to reach out to us. Our customer support team is happy to assist you with any concerns.

Store Name: Tsplendor

Company Name: Shenzhen Jinsheng Network Technology Co., Ltd. trading as Tsplendor

Business Address: Room 465A, Beike Building, No. 59, Gaoxin South 9th Road Gaoxin District Community, Yuehai Street,Nanshan District Shenzhen Guangdong 518057, China

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday), (GMT+08:00) China Standard Time (Shanghai)

Email: support@tsplendor.com

Phone: +86 185 6584 5190

We appreciate your understanding and cooperation. Thank you for shopping with Tsplendor!